Shipping policy
Shipping Policy
Effective as of 01 February 2024
At Studio Yezi, we strive to get your products to you as quickly and safely as possible. Please review our shipping policy below for more details.
Processing Time
All orders are processed within 1-2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed the next business day.
Shipping Methods and Delivery Times
We offer two shipping options:
- Overnight Shipping: Your order will be delivered the next business day.
- Standard Shipping: Your order will be delivered within 3 business days.
Delivery times may vary depending on your location, so please note that some rural or remote areas may take longer.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and the size/weight of your order.
International Shipping
We offer international shipping! Delivery times and costs will vary depending on your location. International customers are responsible for any customs fees or import taxes that may apply.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email. You can use this number to track your shipment on the carrier's website.
Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us within 7 business days. We will assist in resolving the issue, whether it involves a replacement or a refund, depending on the situation.
Address Accuracy
Please double-check your delivery address before submitting your order. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.
For inquiries or assistance, reach out to us at studioyezi@gmail.com.